Over the weekend, we performed routine maintenance on our server. When bringing the server back up, there was a server failure. Despite multiple attempts to restore the server using backup files, the server remains down.
What does this mean for your store?
Until the server is restored functionality from our Apps on your website will not work and you will not be able to log in to the App.
- BookThatApp - you will be unable to access the BTA admin to manage your products and bookings.
- Shopify Assistant - tasks will not run
- Searchify - searches will fall back to the default Shopify search and no recommendations will be shown.
Our server provider, Rackspace, is continuing to work on the issue. This is an extraordinary situation and we are doing everything we can to get this situation resolved as soon as possible.
We apologize for any issues this may cause you in advance. We will notify you as soon as the server is up and running.
If you have specific questions relating to your store, please log a help ticket at http://support.shopifyconcierge.com