Specializing in Shopify Design, Development, Themes, Consulting & SEO

Shopify Theme Customization

Looking to enhance your Shopify store with additional functionality, a unique theme or improved performance? Let us help you realize your goals. We can help build your site from the ground up or provide assistance any time along the way. Read More

Support Policy

Shopify Concierge provides support via our Help Desk, which includes forums and a ticketing system for questions/issues.

Hours

Our main support hours are M-F 9am-5pm AEST. Within these hours you can usually expect a response to a support inquiry within 2-4 hours. Outside of these hours you will likely get a response to your question within 12-24 hours.

Bug Fixes

Please let us know as soon as possible if you discover a bug within any of our products. We are committed to fix all bugs as quickly as possible. Any major bugs will be corrected as soon as possible. We will also try to provide a solution via the forum for smaller bugs that may come up and these fixes will also be included when we update the product.

Theme Settings & Customization

Basic design changes such as or adding a logo or choosing new colors schemes and fonts are easily accomplished by editing your theme settings. To edit your theme settings go to the Theme Settings page under Theme. More information on theme settings can be found in this Shopify Knowledge Base article: How do I change the look and feel of my shop?

Shopify Concierge can not support issues related to our themes that have been heavily customized.

Theme Updates

Theme updates are released when necessary to address bug fixes or when new features are available. Please note that updates are offered as a complete theme reinstall. This means that if you made any custom changes to your current CSS or other code, it will be overwritten when you reinstall the updated theme. Please be sure to save a copy of any files that you have modified prior to installing the updated theme so you can re-apply your customizations. Update notices will be posted via our Twitter account.

Javascript Addons/Widgets

Support for our Javascript addons (Personified and Forexd) and the Searchify widgets can only be provided to customers that have valid HTML/XHTML markup on their site. You can ensure your site is valid by using the W3C validator (http://validator.w3.org/).